Front Desk & Guest Experience Lead

CBRE HV; Nailsea; On-site; GBP 21,000 - 27,000; Full time

Job summary

CBRE Experience Services in the United Kingdom seeks a Receptionist who will shape the on-site experience. You greet guests, manage the lobby, coordinate visitor procedures, and ensure meetings start smoothly by organizing rooms and services.

You will handle calls, mail, and basic office tasks with a focus on hospitality and flawless guest interactions. The role emphasizes a proactive, personable approach, maintaining security protocols, and delivering exceptional service to visitors and

Qualifications

• Experience in customer service, hospitality, or an office environment.
• Strong verbal communication skills and a professional phone manner.
• Comfortable with standard workplace tools (email, documents, spreadsheets, scheduling).
• Ability to follow established procedures reliably and consistently.
• Preference for experience in corporate, hotel, or premium-service environments and visitor-management systems.

Responsibilities

• Front Desk & Visitors: Greet clients, issue passes, apply security protocols.
• Receive and direct incoming calls to the right personnel or voicemail.
• Schedule and prepare meetings and conference rooms, including room setup and catering.
• Request building and housekeeping services for shared spaces.
• Arrange hospitality services for guests, including transportation and tickets.
• Track packages, mail, freight, and arrange messenger service.
• Handle general clerical duties and order office supplies.

Skills

Customer service

Hospitality

Verbal communication

Attention to detail

Professional phone manners

Tools

Email

Documents

Spreadsheets

Scheduling

Job description

CBRE Experience Services in the United Kingdom seeks a Receptionist who will shape the on-site experience. You greet guests, manage the lobby, coordinate visitor procedures, and ensure meetings start smoothly by organizing rooms and services.

You will handle calls, mail, and basic office tasks with a focus on hospitality and flawless guest interactions. The role emphasizes a proactive, personable approach, maintaining security protocols, and delivering exceptional service to visitors and