Guest Experience & Office Services Associate

CBRE Group, Inc.; Colchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate in the United Kingdom to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, manage inquiries, and coordinate activities while ensuring security protocols are followed. The role focuses on professional communication and efficient operational support.

Qualifications

• Experience delivering high-quality customer service.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.

Responsibilities

• Greet visitors and staff at the designated building, ensuring a welcoming, professional atmosphere.
• Issue visitor and parking passes and follow security protocols.
• Answer phone calls in a professional manner and forward inquiries as needed.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Approve janitorial or maintenance work orders and coordinate with vendors as needed.
• Resolve inquiries or complaints from employees and guests with a customer-centric approach.
• Provide team support such as office supply management, meeting coordination, and equipment care.
• Review client materials to ensure alignment with brand guidelines and standards.
• Follow security and emergency procedures and report any risks to management.
• Deliver new hire orientation and coaching, and present to groups of various sizes.
• Gather data to identify problems and propose process improvements to boost team efficiency.
• Communicate complex information clearly to stakeholders and other teams.

Skills

Customer service

Communication

Organisational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE Group, Inc. is seeking a Workplace Experience Associate in the United Kingdom to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, manage inquiries, and coordinate activities while ensuring security protocols are followed. The role focuses on professional communication and efficient operational support.