Front Desk Guest Experience Concierge (Flexible Shifts)

Miiro Hotels; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff benefits

Service charge

New hotel

Training and career development

Collaborative team culture

Job summary

Templeton Garden is seeking a Receptionist for our new Miiro Hotels property. You will be the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in/check-out experiences.

We value experience in hotel reception or customer service, strong communication and organisational skills, and fluency in English. Additional languages are a plus. Training and career development are provided, along with staff benefits and a collaborative team culture.

Qualifications

• Experience in hotel reception or front desk is preferred but not essential.
• Fluency in English; additional languages are an advantage.
• Willingness to work flexible shifts, including evenings and weekends.
• Proficient in Microsoft Office and familiar with hotel booking systems.

Responsibilities

• Welcome guests with a warm and professional attitude, ensuring smooth check-in/out.
• Handle guest enquiries, provide information about the hotel and local area.
• Manage reservations, process payments, and maintain guest records.
• Respond to guest requests and concerns to ensure an outstanding experience.
• Collaborate with housekeeping, maintenance and other departments for smooth operations.
• Answer phone calls and emails professionally and assist with bookings and inquiries.
• Maintain a well-presented reception area upholding brand standards.
• Handle administrative tasks as required by the Front Office Manager.

Skills

Customer service

Interpersonal skills

Organisational skills

Microsoft Office

Communication

Tools

Booking system

Job description

Templeton Garden is seeking a Receptionist for our new Miiro Hotels property. You will be the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in/check-out experiences.

We value experience in hotel reception or customer service, strong communication and organisational skills, and fluency in English. Additional languages are a plus. Training and career development are provided, along with staff benefits and a collaborative team culture.