Guest Experience & Booking Concierge

HR Now; Jersey Marine; On-site; GBP 12,000 - 17,000; Full time

Job summary

HR Now is recruiting a Receptionist for a well-known local venue. You will be the first point of contact for guests, ensuring a friendly, organised and customer-focused experience from arrival through to departure.

In a busy, fast-paced environment you will manage bookings, enquiries and payments, maintain records, and support events and promotions. Hours are on a rota basis and will vary with operational needs.

Responsibilities

• Greeting customers and visitors in a professional, friendly and welcoming manner
• Managing incoming telephone calls, emails and customer enquiries
• Processing bookings accurately through the booking system
• Assisting customers with payments, bookings, amendments and cancellations
• Maintaining accurate booking records and customer information
• Processing cash and card transactions in accordance with company procedures
• Supporting party bookings, group reservations and corporate events
• Working collaboratively with front-of-house, kitchen and management teams to ensure a seamless customer experience
• Assisting with administrative tasks, filing and record keeping
• Supporting the wider business during busy periods, special events and seasonal promotions
• Hours are worked on a rota basis and will vary depending on operational requirements.

Job description

HR Now is recruiting a Receptionist for a well-known local venue. You will be the first point of contact for guests, ensuring a friendly, organised and customer-focused experience from arrival through to departure.

In a busy, fast-paced environment you will manage bookings, enquiries and payments, maintain records, and support events and promotions. Hours are on a rota basis and will vary with operational needs.