Assistant Night Manager

Miiro Hotels; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days paid holiday

Discounted hotel room rates

Training and development opportunities

Free meals on shift

Pension cover

Career progression prospects

Uniform provided and dry cleaned

Job summary

Miiro Hotels is seeking an Assistant Night Manager to join our front desk leadership team. This on-site role focuses on training, maintaining brand image, and ensuring adherence to hotel policies across night operations.

You will supervise the front desk, assist with shift checklists, and contribute to staff development. A strong understanding of hotel systems and discretion with guest information are essential.

Qualifications

• Experience in hotel front office operations.
• Ability to train and supervise front desk staff.
• Experience conducting performance reviews and development plans.

Responsibilities

• Train new hosts in administrative tasks.
• Ensure hosts' image and behaviour meet standards.
• Oversee front desk policies and procedures.
• Supervise front desk team for optimal performance.
• Assist Front Office Manager & Night Manager with shift checklists (Night).
• Assist with performance reviews and development plans for front office staff.
• Oversee department in Night Manager's absence.
• Have a full understanding of all systems and programmes.
• Maintain confidentiality of guests and hotel information.

Skills

Staff training

Front desk supervision

Performance reviews

Tools

Hotel management systems

Job description

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.
At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

What we want you to do:

• Ensure the training of new hosts in all tasks involving administrative tasks.
• Assure perfect hosts' image and behaviour.
• Oversee the implementation and adherence to hotel policies and procedures.
• Supervise the front desk team to ensure optimal performance and productivity.
• Assist Front OfficeManager& Night Manageron creating/updating shift check list (Night)
• Assist Front OfficeManager& Night Manageron conducting performance reviews and provide feedback and development plans for front office staff
• Oversee the department in the absence of the Night Manager.
• To have a full understanding of all systems and programmes
• Maintain confidentiality of all guests and hotel information.

What do we offer:

Our Assistant Night Manager receives excellent Company benefits:

• A competitive salary
• 28 days paid holiday
• Discounted hotel room rates across our hotels, for you and friends and family
• Fantastic Training and Development opportunities
• Free Meals on shift
• Pension cover
• Unrivalled Career Progression prospects
• Uniform Provided and Dry Cleaned
• Benefits in your first 3,6 & 12 months!

Eligibility:

In accordance with current UK immigration legislation, all successful applicants will be required to provide evidence of their right to work in the UK.

The Templeton Garden Hotel is an equal opportunities employer.