Guest Experience Receptionist — Free Stays & Discounts

Mercure; Wedmore; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Paid overtime

Tips & service charge

Free hotel stays

Worldwide discounts

Restaurant discounts

MPW dining

Employee discounts

Job summary

Mercure is looking for an enthusiastic Hotel Receptionist to warmly welcome guests, manage arrivals and reservations, and handle payments with professionalism. Training is provided, with shifts covering early and late hours to ensure smooth guest experiences.

The role focuses on delivering outstanding customer service in a busy hotel environment, with opportunities to grow within the Mercure brand and access exclusive staff benefits.

Qualifications

• Prior customer service experience is essential.
• Friendly, approachable and professional.
• Strong communication and a can-do attitude.
• Good attention to detail and organisation in a busy environment.
• Flexible to work a mix of early and late shifts, including weekends and public holidays.

Responsibilities

• Welcoming our guests and creating a warm first impression.
• Managing arrivals and departures with smooth check-in/out.
• Handling reservations for hotel and restaurant bookings.
• Processing payments accurately and following billing procedures.
• Delivering exceptional service and resolving guest queries.
• Supporting the hotel team to ensure top service levels.
• Representing Mercure as a positive ambassador.

Skills

Customer service

Friendly demeanor

Communication skills

Attention to detail

Team player

Time management

Job description

Mercure is looking for an enthusiastic Hotel Receptionist to warmly welcome guests, manage arrivals and reservations, and handle payments with professionalism. Training is provided, with shifts covering early and late hours to ensure smooth guest experiences.

The role focuses on delivering outstanding customer service in a busy hotel environment, with opportunities to grow within the Mercure brand and access exclusive staff benefits.