Receptionist Templeton Garden Hotel

Miiro Hotels; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff benefits

Service charge

New hotel

Training and career development

Collaborative team culture

Job summary

Templeton Garden is seeking a Receptionist for our new Miiro Hotels property. You will be the first point of contact for guests, ensuring a warm, professional welcome and smooth check-in/check-out experiences.

We value experience in hotel reception or customer service, strong communication and organisational skills, and fluency in English. Additional languages are a plus. Training and career development are provided, along with staff benefits and a collaborative team culture.

Qualifications

• Experience in hotel reception or front desk is preferred but not essential.
• Fluency in English; additional languages are an advantage.
• Willingness to work flexible shifts, including evenings and weekends.
• Proficient in Microsoft Office and familiar with hotel booking systems.

Responsibilities

• Welcome guests with a warm and professional attitude, ensuring smooth check-in/out.
• Handle guest enquiries, provide information about the hotel and local area.
• Manage reservations, process payments, and maintain guest records.
• Respond to guest requests and concerns to ensure an outstanding experience.
• Collaborate with housekeeping, maintenance and other departments for smooth operations.
• Answer phone calls and emails professionally and assist with bookings and inquiries.
• Maintain a well-presented reception area upholding brand standards.
• Handle administrative tasks as required by the Front Office Manager.

Skills

Customer service

Interpersonal skills

Organisational skills

Microsoft Office

Communication

Tools

Booking system

Job description

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Join us for an exciting opportunity to be part of the team atTempleton Garden!We are looking for professional, friendly, and service-driven Receptionists to be the first point of contact for our guests. If you take pride in delivering exceptional hospitality and enjoy woring in a dynamic environment, we would love to hear from you.

Key Responsibilities

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process.
• Handle guest enquiries, providing accurate information about the hotel, local area, and services.
• Manage reservations, process payments, and maintain guest records using the hotel's booking system.
• Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience.
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations.
• Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries.
• Maintain a well-presented reception area and uphold the hotel's brand and service standards.
• Handle administrative tasks as required by the Front Office Manager.

What We Are Looking For

• Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential.
• Strong communication and interpersonal skills with a positive and welcoming demeanor.
• Excellent organisational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed).
• A strong commitment to guest satisfaction and problem-solving.
• Fluency in English; additional languages are an advantage.
• Availability to work flexible shifts, including evenings, weekends, and public holidays.

What We Offer

• Competitive salary with staff benefits and service charge.
• A chance to be part of an exciting new hoteland establish its success.
• Comprehensive training and career development opportunities.
• A dynamic and supportive work environment with a collaborative team culture.

If you are a passionate and service-oriented individual looking for a rewarding role in hospitality,