Reception & Visitor Experience Specialist

WSP in the UK & Ireland; Leeds; On-site; GBP 20,000 - 26,000; Full time

Job summary

WSP in the UK & Ireland is recruiting a Receptionist/Concierge in Leeds to deliver exceptional front of house service to visitors and employees. The role is office-based, full-time, and involves coordinating reception operations, meeting room setup, and supporting onboarding.

You will collaborate with Facilities Management, IT, and Administration teams, ensuring a welcoming environment and proactive, professional client care.

Qualifications

• Extensive experience in a client facing role or similar front of house duties.
• Experience with visitor sign-in procedures and health & safety protocols.
• Strong verbal and written communication with attention to detail.

Responsibilities

• Answer incoming telephone calls in a timely, professional manner.
• Maintain visitor sign-in protocols and comply with health and safety and GDPR policies.
• Manage meeting rooms and AV/IT facilities, refreshments and general requests.
• Assist with onboarding including office tours and inductions for new starters.
• Coordinate daily operations across reception and client floors for smooth workflow.
• Provide local guidance to visitors, such as restaurant suggestions and transport tips.
• Support Office Location Directors with Business Continuity Plans.

Skills

Client facing

Front of house

Communication skills

Microsoft 365

Health & safety awareness

Tools

Microsoft 365

Job description

WSP in the UK & Ireland is recruiting a Receptionist/Concierge in Leeds to deliver exceptional front of house service to visitors and employees. The role is office-based, full-time, and involves coordinating reception operations, meeting room setup, and supporting onboarding.

You will collaborate with Facilities Management, IT, and Administration teams, ensuring a welcoming environment and proactive, professional client care.