Guest Experience Concierge & Office Lead

WSP; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

WSP is recruiting a Receptionist/Concierge for our Leeds office. The role is full-time and based in the office, delivering exceptional visitor and employee care.

You will work with Facilities Management and IT to handle requests, sign-ins, and room bookings while contributing to a positive, well‑organised workplace culture. Ideal candidates will have strong communication skills, experience in client-facing roles, and the ability to engage with colleagues and visitors, providing local knowledge

Qualifications

• Extensive experience in a client facing role or similar front-of-house service.
• Experience in managing visitor sign-in procedures and health and safety compliance.
• Proficient with Microsoft 365 (Word, PowerPoint, Excel).
• Strong verbal and written communication with attention to detail.

Responsibilities

• Answer telephone calls in a timely, professional manner.
• Maintain visitor sign-in protocols and uphold health and GDPR policies.
• Manage meeting rooms, AV setup, and IT support coordination.
• Assist with onboarding new starters and office tours.
• Coordinate daily reception operations and office-wide communications.

Skills

Client facing

Visitor sign-in

MS 365

Communication

Relationship building

Initiative

Tools

Word

PowerPoint

Excel

Job description

WSP is recruiting a Receptionist/Concierge for our Leeds office. The role is full-time and based in the office, delivering exceptional visitor and employee care.

You will work with Facilities Management and IT to handle requests, sign-ins, and room bookings while contributing to a positive, well‑organised workplace culture. Ideal candidates will have strong communication skills, experience in client-facing roles, and the ability to engage with colleagues and visitors, providing local knowledge