Front Desk Host & Visitor Experience Lead

cobaltrecruitment; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

cobaltrecruitment has a Leeds-based Front of House Host role needing a professional with strong customer service, initiative and reliability. The position requires excellent communication and a flexible approach, including weekend/evening work, to greet visitors, manage reception duties and support building staff.

The role focuses on delivering five-star service, maintaining a pristine reception, managing logs, and coordinating with managers to resolve queries promptly.

Qualifications

• Demonstrate high levels of customer service at all times.
• Able to work on own initiative in demanding situations.
• Accurate record keeping with good attention to detail.
• Willingness to partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Flexible approach including weekends/evenings when required.

Responsibilities

• Maintain a professional reception presence and ensure the area is clean, tidy and welcoming.
• Greet visitors and direct them to the correct location within the building.
• Answer phones and on-site intercom to assist tenant queries.
• Keep reception manual and logs up to date.
• Assist building occupiers, staff and visitors, including during emergencies.
• Work with the placemaking and events team for newsletters and events in reception.
• Ensure health and safety standards are met and contractor management policies are followed.

Skills

Customer service

Initiative

Reliability

Emergency procedures training

Organisation

Interpersonal skills

Communication skills

Flexible scheduling

Job description

cobaltrecruitment has a Leeds-based Front of House Host role needing a professional with strong customer service, initiative and reliability. The position requires excellent communication and a flexible approach, including weekend/evening work, to greet visitors, manage reception duties and support building staff.

The role focuses on delivering five-star service, maintaining a pristine reception, managing logs, and coordinating with managers to resolve queries promptly.