Front Desk Concierge: Guest Experience Leader

Nomadhotel; Greater London; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Refer a Friend

Employee discount

Pension

Free meals

Training and progression

Paid break and annual leave

Birthday off

Hotel discount

Private Health Care

Wagestream

Stay - Breakfast included

Paid sick leave

Descrizione del lavoro

NoMad London is seeking a warm, welcoming, and professional front desk receptionist to be the first point of contact for guests, delivering a smooth check-in experience and providing helpful information.

You will handle guest requests and inquiries with empathy, coordinate with other departments, and promote upselling opportunities while upholding the hotel’s standards and service culture.

Mansioni

• Creating a warm and welcoming first impression on check in, handling credit card transactions and assisting to guest requests
• Handle guest interactions and complaints in a polite, engaging and empathetic manner
• Answering all telephones promptly and efficiently
• Ensure that the standards of the department meet and exceed the quality standards set
• Manage guest reservations, ensuring accuracy on billing and all aspects of the reservation during check in/out and reservation checks
• Coordinate with other departments to ensure guests’ special requests and preferences are met
• Answer calls/emails and communicate to relevant departments accordingly
• Communicate effectively with guests about hotel amenities, services and events promoting upselling opportunities
• Proactively identify opportunities to upsell room categories, packages, and additional services.
• Offer recommendations and assist guests with transportation, entertainment plans, local attractions or various other amenity requests
• Ensure cash handling and accounting is accurately recorded reporting any discrepancies to management
• Verify rooms charges and process payments
• Act promptly and appropriately in case of emergencies or security concerns
• Proactively seek guest comments and feedback.
• Maintain and accurately update guest records in PMS
• Assist Front Office Supervisor/Management with hotel related duties
• Adhere to task list and responsibilities communicated by management.

Descrizione del lavoro

NoMad London is seeking a warm, welcoming, and professional front desk receptionist to be the first point of contact for guests, delivering a smooth check-in experience and providing helpful information.

You will handle guest requests and inquiries with empathy, coordinate with other departments, and promote upselling opportunities while upholding the hotel’s standards and service culture.