London Concierge: Elevate Guest Experience and Lead Team

Nomadhotel; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Refer a Friend Scheme

Employee discount in F&B outlets

Pension Scheme

Complimentary meals and drinks on duty

Training and progression opportunities

Paid break and annual leave

Birthday off (paid) after 1 year

Hotel discount

Private Health Care

Wagestream

Experience Stay - Breakfast included

5 days of paid sick leave per rolling

Additional holiday per year

Job summary

NoMad London is seeking an enthusiastic Concierge to join our Front of House team, reporting to the Head of Guest Relations. You will deliver personal, attentive service and anticipate guest needs in a sophisticated setting.

The ideal candidate has prior concierge experience in a property, excellent communication, and a proactive, self-driven attitude. Knowledge of London attractions and a clean driving license are advantages.

Qualifications

• Previous Concierge experience in a property.
• Proactive approach with a self-driven attitude.
• Excellent communication skills and customer service ethos.
• Strong people leadership and delegation abilities.
• Knowledge of London attractions, tours, theatres, etc.
• A full, clean driving license; Alice/Opera knowledge advantageous.

Responsibilities

• Assist the Head Concierge with day-to-day tasks.
• Supervise and support other concierge associates, Doorman and Luggage Porters.
• Develop and train the team to deliver great guest experiences.
• Maintain high service standards and ownership of guest requests.

Skills

Concierge experience

Customer service

Communication

Team leadership

London attractions knowledge

Driving license

Opera/Alice knowledge

Tools

Alice

Opera

Job description

NoMad London is seeking an enthusiastic Concierge to join our Front of House team, reporting to the Head of Guest Relations. You will deliver personal, attentive service and anticipate guest needs in a sophisticated setting.

The ideal candidate has prior concierge experience in a property, excellent communication, and a proactive, self-driven attitude. Knowledge of London attractions and a clean driving license are advantages.