Concierge Team Lead – Luxury Hotel Guest Relations

Nomadhotel; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Refer a Friend scheme

50% Employee discount in F&B outlets

Pension scheme

Compliant family meal and quality hot/

Job summary

NoMad London is seeking an enthusiastic Concierge to join our Front of House team reporting to the Head of Guest Relations. You will deliver personal and friendly service, anticipate guest needs, and create a homely, elegant atmosphere.

Ideal candidates will have Concierge experience in a property, strong customer service, leadership and communication skills, plus a good knowledge of London's restaurants, tours and activities. A full driving license is preferred.

Qualifications

• Previous Concierge experience in a property.
• Strong customer service ethic.
• Leadership and delegation skills.
• Knowledge of London restaurants, tours, theatres and activities is beneficial.
• Full, clean driving license may be preferred.

Responsibilities

• Assist the Head Concierge with day-to-day tasks.
• Supervise and support other concierge associates, Doorman and Luggage Porters.
• Develop and train the team to deliver excellent service.
• Maintain high service standards with attention to detail and ownership of guest requests.

Skills

Concierge experience

Customer service

Leadership

Communication skills

Tools

Alice

Opera

Job description

NoMad London is seeking an enthusiastic Concierge to join our Front of House team reporting to the Head of Guest Relations. You will deliver personal and friendly service, anticipate guest needs, and create a homely, elegant atmosphere.

Ideal candidates will have Concierge experience in a property, strong customer service, leadership and communication skills, plus a good knowledge of London's restaurants, tours and activities. A full driving license is preferred.