Guest Experience Front Desk & Reservations

Town London Ltd; Greater London; On-site; GBP 21,352 - 23,419; Full time

Benefits offered by this job

Meals on duty

Generous staff discount

Structured training

Tastings

Pension scheme

Job summary

Town London Ltd is seeking a Receptionist to be the first point of contact for guests in their vibrant restaurant. You will manage reservations and create a welcoming environment while assisting with various administrative tasks.

The ideal candidate will have 1-2 years of customer service experience, exceptional interpersonal skills, and the ability to work under pressure. Offering competitive pay and various perks, this role represents an excellent opportunity for growth.

Qualifications

• Previous experience as a receptionist or in a similar customer service role (approx. 1-2 years).
• Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail to manage reservations effectively.
• Proficient in using modern POS systems and Microsoft Office applications.
• Ability to work well under pressure in a busy environment.
• The legal right to work in the UK and flexibility to work evenings and weekends when required.

Responsibilities

• Greet guests with a warm and friendly attitude.
• Manage and coordinate reservations efficiently.
• Answer phone calls and emails in a timely and professional manner.
• Assist with administrative tasks, including managing guest feedback.
• Collaborate closely with the front-of-house and kitchen teams.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Proficient in POS systems

Microsoft Office proficiency

Job description

Town London Ltd is seeking a Receptionist to be the first point of contact for guests in their vibrant restaurant. You will manage reservations and create a welcoming environment while assisting with various administrative tasks.

The ideal candidate will have 1-2 years of customer service experience, exceptional interpersonal skills, and the ability to work under pressure. Offering competitive pay and various perks, this role represents an excellent opportunity for growth.