Front Desk Guest Experience Lead

The Landmark; City of Westminster; On-site; GBP 26,436 - 32,000; Full time

Benefits offered by this job

Pension contributions

Restaurant, Spa discounts

Staff discounts

Uniforms provided

Free meals on duty

Probationary stay after joining

Recognition schemes

Development programmes

Job summary

The Landmark London is seeking a passionate Hotel Receptionist to join our Front Office team on a permanent basis, delivering five-star service to guests and colleagues. Be ready to embody our energetic, diverse culture and uphold standards across the property.

You will handle front desk duties, cash and payments according to procedures, pre-register guests, and greet guests with warmth while supporting a positive, guest-first experience.

Qualifications

• Familiarity with Front Office procedures and guest services.
• Ability to handle cash and monetary transactions accurately.
• Commitment to delivering high-quality guest experiences.

Responsibilities

• Maintain knowledge of department SOPs and relevant standards.
• Be fully conversant with cash handling and money transactions.
• Always put guests first and aim to meet their needs.
• Pre-register guests following established procedures.
• Deliver five-star service and support the Front Office team.

Skills

Front Office

Cash Handling

Guest Service

Job description

The Landmark London is seeking a passionate Hotel Receptionist to join our Front Office team on a permanent basis, delivering five-star service to guests and colleagues. Be ready to embody our energetic, diverse culture and uphold standards across the property.

You will handle front desk duties, cash and payments according to procedures, pre-register guests, and greet guests with warmth while supporting a positive, guest-first experience.