Front Desk Experience Lead - Guest Service & Ops

Como Metropolitan London; City of Westminster; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Worldwide staff discounts

3 complimentary nights per year

Discounted Nobu London dining

Service charge on salary

Company sick pay

28 paid holidays

Recommend a Friend scheme bonus

Career development opportunities

Wellness and engagement activities

Employee Assistance Programme

Résumé du poste

Como Metropolitan London is seeking a proactive Reception Team Leader to supervise day-to-day operations at the Front Office. You will ensure guest check-in/out efficiency, uphold LQA standards, and supervise reception staff while collaborating with Reservations, Concierge, F&B and Housekeeping.

This role requires strong English communication and a professional, well-presented appearance. Knowledge of OPERA PMS or CLOUD is essential to deliver consistent guest experiences.

Qualifications

• Experience in reception and using OPERA PMS or CLOUD.
• Strong English communication skills, both written and spoken.
• Proactive, guest-focused with a professional appearance.

Responsabilités

• Provide prompt and efficient room registration and check-out.
• Be knowledgeable about hotel outlets, timings and services.
• Handle guest queries and complaints with courtesy; escalate when needed.
• Assist with SOPs, LQA standards and frontline guest relations.
• Oversee reception staff and ensure smooth day-to-day operations.

Connaissances

Reception experience

Excellent English

Outils

OPERA PMS

CLOUD

Description du poste

Como Metropolitan London is seeking a proactive Reception Team Leader to supervise day-to-day operations at the Front Office. You will ensure guest check-in/out efficiency, uphold LQA standards, and supervise reception staff while collaborating with Reservations, Concierge, F&B and Housekeeping.

This role requires strong English communication and a professional, well-presented appearance. Knowledge of OPERA PMS or CLOUD is essential to deliver consistent guest experiences.