Front Desk Concierge – Guest Experience Champion

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training & development

Staff discounts (portfolio wide)

Staff parking

24/7 Employee assistance Programme

Uncapped incentives

Competitive starting salary above NMW

Job summary

Aimbridge Hospitality EMEA is looking for a Front Office team member to ensure smooth check-in/check-out, maximise occupancy and promote hotel services. You will support the Front Office Manager, share guest feedback with relevant teams and help maintain health, safety and security standards.

You will work closely with colleagues across departments to deliver an exceptional guest experience and uphold Aimbridge's brand standards in a dynamic hotel environment.

Qualifications

• Excellent communication skills, verbal and written, to interact with guests and colleagues.
• Strong organisational ability to manage reservations, check-ins/outs and workflow.
• Attention to detail to ensure accuracy of guest information and bookings.
• Basic computer skills and familiarity with hotel management software like Opera or Fidelio.

Responsibilities

• Be the first and last point of contact for guests, ensuring smooth check-in/out and promoting hotel services.
• Support the Front Office Manager with guest feedback, up-selling and safety compliance.
• Collaborate across departments to deliver a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills (PMS)

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is looking for a Front Office team member to ensure smooth check-in/check-out, maximise occupancy and promote hotel services. You will support the Front Office Manager, share guest feedback with relevant teams and help maintain health, safety and security standards.

You will work closely with colleagues across departments to deliver an exceptional guest experience and uphold Aimbridge's brand standards in a dynamic hotel environment.