Front Desk Guest Experience Specialist

Aimbridge Hospitality, LLC; Latton Bush; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Industry leading training and career发展

Staff discounts portfolio wide

Stream pay as earned

Employee assistance programme

Uncapped incentives

Staff meals on duty

Starting salary above national minimum

Free staff parking

Job summary

Aimbridge Hospitality in Latton Bush, United Kingdom, is seeking a Front Office team member to warmly welcome guests, manage check-in/check-out, and promote hotel services. You will liaise with the Front Office Manager on guest feedback and ensure compliance with security, fire regulations, and health and safety laws.

You will use Opera or Fidelio familiarisation to handle reservations, communicate clearly with guests and colleagues, and support various departments to maintain exceptional

Qualifications

• Excellent communication with guests and colleagues
• Strong organisational and multitasking abilities at a busy front desk
• Attention to detail to minimise booking errors and optimise revenue
• Basic IT skills and familiarity with hotel management software

Responsibilities

• Be the first and last point of contact for guests
• Manage check-in/check-out and reservations
• Upsell hotel services and facilities
• Ensure compliance with health, safety and security regulations
• Support colleagues across departments to deliver a first-class guest experience

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality in Latton Bush, United Kingdom, is seeking a Front Office team member to warmly welcome guests, manage check-in/check-out, and promote hotel services. You will liaise with the Front Office Manager on guest feedback and ensure compliance with security, fire regulations, and health and safety laws.

You will use Opera or Fidelio familiarisation to handle reservations, communicate clearly with guests and colleagues, and support various departments to maintain exceptional