Guest Experience & Front Desk Specialist

Aimbridge Hospitality, LLC; Burton End; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training & leadership development

Staff hotel discounts

Stream pay

Employee assistance program

Incentives

Sick pay

Job summary

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver exceptional hospitality at our UK hotels. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and provide information on local attractions, ensuring a welcoming, professional experience.

You will work with a dynamic team to maintain a smooth front desk operation, handle reservations, resolve guest concerns, and uphold our brand standards, contributing to memorable stays across

Qualifications

• Excellent communication and interpersonal skills
• Strong organisational abilities and multitasking
• Attention to detail to ensure accurate bookings
• Basic IT skills including MS Office and email

Responsibilities

• Greet guests and assist with check-in/check-out
• Handle guest inquiries and complaints professionally
• Manage reservations and provide information about local attractions
• Maintain a clean and organised front desk workspace
• Support colleagues across departments to ensure a seamless guest experience

Skills

Communication skills

Organisational skills

Attention to detail

Basic IT skills

Education

None

Tools

Opera hotel software

Fidelio hotel software

Job description

Aimbridge Hospitality EMEA is seeking a Guest Service Assistant to deliver exceptional hospitality at our UK hotels. You will greet guests, assist with check-in/check-out, handle inquiries and bookings, and provide information on local attractions, ensuring a welcoming, professional experience.

You will work with a dynamic team to maintain a smooth front desk operation, handle reservations, resolve guest concerns, and uphold our brand standards, contributing to memorable stays across