Front Desk & Guest Experience Lead

greet London Harlow; Harlow, Greater London; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

EAP access

Performance incentives

Staff meals

Free staff parking

Hotel discounts

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member in Harlow to ensure smooth check-in/out and maximise guest experience. You will collaborate with hotel colleagues to support operations and upsell services, while maintaining health and safety standards.

The role emphasizes guest satisfaction, accurate bookings, and timely communication with all departments to support a 24/7 guest-centric operation.

Qualifications

• Excellent communication with guests and colleagues.
• Strong organisational skills for reservations and check-ins.
• Attention to detail to ensure accurate bookings.

Responsibilities

• Greet guests, check in/out, manage reservations and requests.
• Promote hotel services and facilities while ensuring security and safety compliance.

Skills

Communication

Organisation

Attention to detail

Hotel software (Opera/Fidelio)

Education

None

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member in Harlow to ensure smooth check-in/out and maximise guest experience. You will collaborate with hotel colleagues to support operations and upsell services, while maintaining health and safety standards.

The role emphasizes guest satisfaction, accurate bookings, and timely communication with all departments to support a 24/7 guest-centric operation.