Front Desk Concierge – Guest Experience

Luxury Family Hotels; West Suffolk; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

EarlyPay

Cycle to work

Life Assurance

Maternity/Paternity packages

Training & development

Employee discounts

Discounted hotel stays

Birthday day off

Job summary

The Ickworth, part of Luxury Family Hotels, seeks a personable Receptionist to greet guests, manage check-in/check-out, and provide local information. You’ll present a warm, professional front-of-house presence and tour guests of the hotel and its amenities.

Responsibilities include handling reservations, assisting guests with inquiries, and coordinating with departments to ensure smooth operations. The role offers a permanent contract, weekend work, and a comprehensive benefits package.

Qualifications

• Experience with Opera is beneficial.
• Strong guest service focus and genuine passion for hospitality.
• Excellent communication and interpersonal skills; flexible to changing guest needs.

Responsibilities

• Welcomed guests and conducted smooth check-in/check-out, giving a full tour of the hotel and facilities.
• Provided helpful guest information and resolved queries promptly to ensure satisfaction.
• Handled room reservations and coordinated with departments to ensure seamless operations.
• Created memorable guest experiences with charisma and personal service.

Skills

Charisma

Guest service

Communication

Flexibility

Team collaboration

Professional appearance

Positive attitude

Tools

Opera

Job description

The Ickworth, part of Luxury Family Hotels, seeks a personable Receptionist to greet guests, manage check-in/check-out, and provide local information. You’ll present a warm, professional front-of-house presence and tour guests of the hotel and its amenities.

Responsibilities include handling reservations, assisting guests with inquiries, and coordinating with departments to ensure smooth operations. The role offers a permanent contract, weekend work, and a comprehensive benefits package.