Senior Guest Experience Host – Lead Service & Revenue

Luxury Family Hotels; United Kingdom; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training & development

Extra holiday on birthday

EarlyPay

Cycle to work

Job summary

The Ickworth is seeking a Guest Experience Host to ensure guest wellbeing, maintain high host presence, and deliver bespoke guest service from arrival to departure. You will drive sales opportunities and contribute to a memorable Suffolk retreat.

This permanent role offers £14 per hour plus service charge and great benefits. You will work 40 hours weekly on a rota including day, evening, and night shifts; own transport is essential due to the remote location.

Qualifications

• Senior departmental leadership experience, or an Assistant Head ready to step up.
• Strong record of team leadership and consistent operational performance.
• Broad operational experience across Rooms and Food & Beverage.
• Confident leading busy services with full accountability.

Responsibilities

• Operational leadership across the full hotel during shift.
• Ownership of the guest journey from arrival through to departure.
• Maintaining pace, flow, and service standards during peak periods.
• Real time decision making and problem resolution.
• Cross departmental coordination and collaboration.
• Driving revenue through service excellence and operational efficiency.
• Clear and effective communication across all teams.
• Strong and structured shift handovers.

Skills

Senior leadership

Team leadership

Rooms & F&B

Busy service leadership

Tools

Simphony

OPERA Cloud

ResDiary

Job description

The Ickworth is seeking a Guest Experience Host to ensure guest wellbeing, maintain high host presence, and deliver bespoke guest service from arrival to departure. You will drive sales opportunities and contribute to a memorable Suffolk retreat.

This permanent role offers £14 per hour plus service charge and great benefits. You will work 40 hours weekly on a rota including day, evening, and night shifts; own transport is essential due to the remote location.