Guest Experience Concierge (Front Desk)

Elite Hotels (Rotherwick) Ltd.; Hook; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Guest Relations Assistant to be the first point of contact for guests, in person and by phone, within the Front of House team. You will ensure a smooth check-in and check-out process and handle enquiries quickly and politely.

You should have excellent communication and administration skills, an eye for detail, and a passion for delivering outstanding service. Prior guest relations experience is not essential, but a customer-focused approach is

Qualifications

• Excellent communication and interpersonal skills.
• Strong administration abilities and organisational skills.
• Eye for detail and commitment to outstanding service.

Responsibilities

• Welcoming guests and providing a warm, professional first impression.
• Managing guest check-ins and check-outs efficiently.
• Handling guest enquiries, requests and concerns throughout their stay.
• Answering telephone calls and responding to emails in a professional manner.
• Processing payments and maintaining accurate guest accounts.
• Managing room allocations, reservations and special requests.
• Promoting hotel facilities, services and dining options.
• Liaising closely with Housekeeping, Food & Beverage and other departments.
• Resolving guest issues promptly and professionally.
• Maintaining accurate guest information and respecting confidentiality.
• Ensuring the reception area is welcoming and well presented.
• Delivering consistently high standards of service expected within a 4-star hotel.

Job description

Elite Hotels (Rotherwick) Ltd. is seeking a Guest Relations Assistant to be the first point of contact for guests, in person and by phone, within the Front of House team. You will ensure a smooth check-in and check-out process and handle enquiries quickly and politely.

You should have excellent communication and administration skills, an eye for detail, and a passion for delivering outstanding service. Prior guest relations experience is not essential, but a customer-focused approach is