Night Concierge & Guest Experience Lead

Luxury Family Hotels; England; Remote; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Training and development

EarlyPay

Cycle to work scheme

Help@Hand health and wellbeing service

Life Assurance

Enhanced maternity/paternity packages

Paid volunteering day

LFH Benefit Hub

50% off Food & Beverage and the Spa

Discounted hotel stays

Job summary

The Ickworth, part of Luxury Family Hotels, is seeking a Night Porter to safeguard guests and support overnight operations at this Suffolk retreat.

You'll oversee security, assist guests with late check-ins, manage reception areas, and work as part of a small team to maintain LFH standards. This permanent role is 16 hours weekly, with a £13.28/hour rate plus generous service charge and benefits.

Qualifications

• Previous experience in a similar role or hospitality background is preferred.
• An engaging personality with a passion for hospitality and great service.
• Ability to interact with all guests including children.
• Problem solvers who can handle emergencies calmly and efficiently.
• Basic computer skills and accurate numeracy; honesty and good judgement.
• Availability to work night shifts and weekends.

Responsibilities

• Oversee the running of the hotel from sundown to sunrise, ensuring safety and wellbeing of guests.
• Guest assistance during the night, including check-ins and handling inquiries.
• Maintain brand standards of reception and public areas; keep areas tidy and presentable.
• Work as part of a motivated team, providing concierge-style guest experiences.
• Understand health and safety and stay calm in challenging situations.

Skills

Hospitality experience

Guest service

Numeracy

Basic computer skills

Night shift availability

Tools

POS system

Job description

The Ickworth, part of Luxury Family Hotels, is seeking a Night Porter to safeguard guests and support overnight operations at this Suffolk retreat.

You'll oversee security, assist guests with late check-ins, manage reception areas, and work as part of a small team to maintain LFH standards. This permanent role is 16 hours weekly, with a £13.28/hour rate plus generous service charge and benefits.