Client Care Assistant

Medivet Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Counselling support

Life assurance

5 weeks annual leave

Day for You

Cycle to work

Season ticket loans

Discounts on Medivet products

Job summary

Medivet Billinge is seeking a friendly Client Care Assistant to join our front-of-house team. You will be the first point of contact for clients, handling calls and visits with care and professionalism.

You will support busy reception operations, using online booking systems and ensuring records are up to date. You will work as part of a supportive veterinary team, prioritising tasks, staying calm under pressure, and learning new skills to help provide exceptional service to clients, patients,

Qualifications

• Excellent client-facing care and reception abilities.
• Good numeracy skills and comfort with online appointment systems.
• Team player who stays calm under pressure and is eager to learn.

Responsibilities

• Carry out reception duties, greeting clients on arrival and updating records.
• Triage emergency appointment impact, contact clients and rearrange as needed.
• Manage the practice diary to optimise appointment availability by team skillset.
• Answer client phone calls and manage messages.
• Ensure online booking is available for clients to use.
• Process repeat prescription requests and work collaboratively within the team.

Skills

Reception skills

Numeracy

Online booking systems

Team player

Job description

Our lovely team at Medivet Billinge are looking for a Client Care Assistant (CCA) to join their team for front of house support.As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.

Your career means more than a rota and a job title, that's why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks' annual leave plus Bank Holidays, rising with length of service
• Extra 'Day for You', a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You're skilled at providing exceptional client facing care, with excellent reception skills. You'll have good numeracy skills, with experience of using online appointment booking systems. You're a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you'll be doing

Typical, in this role, you'll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team