Front Desk Ambassador - Elevate Guest Experience

The Celtic Collection; Newport; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fantastic benefits

Descripción de la vacante

The Celtic Collection is seeking a Front Office Agent at Coldra Court Hotel in Newport. You will greet guests, manage check-ins/check-outs, and assist with group arrivals, delivering warm hospitality that sets the tone for every stay.

Join a supportive team and use your passion for guest experiences to ensure smooth front desk operations, while representing the Celtic Collection with professionalism and care.

Formación

• Calm, professional demeanor with a smile under pressure.
• Passion for creating memorable guest experiences from check-in to check-out.
• Ability to juggle tasks and keep front desk running smoothly.
• Thrives in a fast-paced, guest-focused environment and loves teamwork.

Responsabilidades

• Greet every guest with warmth and genuine hospitality.
• Manage check-ins, check-outs, and group arrivals with efficiency and flair.
• Share knowledge of The Celtic Collection to help guests make the most of their stay.
• Leave a lasting impression - every guest, every time.

Conocimientos

Hospitality experience

Customer service

Guest service mindset

Descripción del empleo

The Celtic Collection is seeking a Front Office Agent at Coldra Court Hotel in Newport. You will greet guests, manage check-ins/check-outs, and assist with group arrivals, delivering warm hospitality that sets the tone for every stay.

Join a supportive team and use your passion for guest experiences to ensure smooth front desk operations, while representing the Celtic Collection with professionalism and care.