Casual Front Desk Agent | Guest Experience Champion

The Celtic Collection; Newport; On-site; GBP 14,000 - 21,000; Part time

Job summary

The Celtic Collection is seeking a Casual Front Office Agent at Tŷ Hotel Newport. You will be the first point of contact for guests, handling check-ins/outs and guest enquiries while delivering a warm, welcoming experience.

We value a friendly, professional attitude, strong communication, and the ability to stay calm during busy periods. Previous hotel or customer service experience is preferred but not essential, with a supportive team environment and opportunities to grow in hospitality.

Qualifications

• Experience in customer service or hospitality is preferred.
• Strong communication and a friendly, professional approach.
• Ability to stay calm and organised in a busy front desk area.

Responsibilities

• Greet guests and create a positive first impression.
• Manage guest check-ins and check-outs efficiently.
• Respond to guest questions in person and by phone.
• Provide information about the hotel and local area.
• Handle guest requests and resolve issues where possible.
• Collaborate with other departments for a seamless guest experience.

Skills

Friendly

Customer service

Communication

Organised

Job description

The Celtic Collection is seeking a Casual Front Office Agent at Tŷ Hotel Newport. You will be the first point of contact for guests, handling check-ins/outs and guest enquiries while delivering a warm, welcoming experience.

We value a friendly, professional attitude, strong communication, and the ability to stay calm during busy periods. Previous hotel or customer service experience is preferred but not essential, with a supportive team environment and opportunities to grow in hospitality.