Front Desk Administrator for Restart and Employment Support

Serco Limited; Birchfield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays (with

Pension up to 6%

Internal courses and apprenticeships

Job summary

Serco Limited in West Bromwich is seeking an Administrator to provide vital customer service and administrative support for the Employment, Skills and Training Restart team. You will be a key contact for participants, visitors, colleagues, and stakeholders, ensuring every interaction is professional, welcoming and efficient.

This 12-month FTC, 37-hours-per-week role requires strong IT skills and experience in front-desk or reception settings.

Qualifications

• Strong customer service background in client-facing environments.
• Excellent communication skills and professional telephone manner.
• Good IT skills and proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• Understanding of the Restart contract and services provided.

Responsibilities

• Deliver excellent customer service to participants, visitors and colleagues via face-to-face, telephone and email interactions.
• Manage front desk and reception duties to ensure a welcoming experience.
• Support Restart programme administration and keep records updated in a timely manner.
• Monitor inboxes and respond to inquiries, escalating issues when needed.
• Arrange appointments, meetings, training sessions and room bookings to support operations.
• Provide admin support to the wider operations team with accuracy and attention to detail.

Skills

Customer service

Front desk experience

Communication skills

IT skills

Microsoft Office

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

Serco Limited in West Bromwich is seeking an Administrator to provide vital customer service and administrative support for the Employment, Skills and Training Restart team. You will be a key contact for participants, visitors, colleagues, and stakeholders, ensuring every interaction is professional, welcoming and efficient.

This 12-month FTC, 37-hours-per-week role requires strong IT skills and experience in front-desk or reception settings.