Administrator

Serco Group Plc; West Bromwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days leave and bank holidays

Pension scheme 6%

Internal training courses

Mentoring opportunities

Employee Assistance Programme

Health and wellbeing support

Job summary

Serco Group Plc is seeking an Administrator for the Employment, Skills and Training (EST) Restart team. You will deliver exceptional customer service, manage front desk operations, and support Restart programme administration to help participants access employment opportunities.

The role requires strong communication and IT skills, with experience using Outlook, Word, Excel and Teams, and an understanding of the Restart contract and services. DBS checks may be carried out.

Qualifications

• Customer service background in front desk/reception roles.
• Strong IT skills with MS Office (Outlook, Word, Excel, Teams).
• Clear understanding of the Restart contract and services.

Responsibilities

• Deliver excellent customer service to participants, visitors, and colleagues.
• Manage front desk and reception duties.
• Support Restart programme administration and keep records up to date.
• Monitor shared inboxes and respond to enquiries.
• Arrange appointments, meetings, and room bookings.
• Provide administrative support to the wider operations with accuracy.

Skills

Customer Service

Front desk

Microsoft Office

Communication

Tools

Outlook

Word

Excel

Teams

Job description

As an Administrator in our Employment, Skills and Training (EST) Restart team, you'll provide vital customer service and administrative support that helps people access employment support and progress towards sustainable work. You'll be a key point of contact for participants, visitors, colleagues, and stakeholders, ensuring every interaction is professional, welcoming, and efficient.

This role plays an important part in delivering positive outcomes for communities. Through excellent customer service and accurate administration you'll help create impactful solutions that support individuals on their journey towards employment while contributing to Serco's ambition to impact a better future.

What you'll do as an Administrator

• Deliver excellent customer service to participants, visitors, and colleagues through face-to-face, telephone, and email interactions.
• Manage front desk and reception duties, ensuring all visitors receive a professional and welcoming experience.
• Support the administration of the Restart programme, maintaining accurate records and updating systems in a timely manner.
• Monitor shared inboxes and respond to enquiries, escalating issues where appropriate.
• Arrange appointments, meetings, training sessions, and room bookings to support operational delivery.
• Provide administrative support to the wider operations team while maintaining high standards of accuracy and attention to detail.

You have a strong customer service background with experience working in customer-facing environments, particularly within front desk or reception settings.

• You have excellent communication skills and a confident, professional telephone manner.
• You possess strong IT skills and are confident using Microsoft Office applications including Outlook, Word, Excel, and Teams.
• You have a good understanding of the Restart contract and the services it provides.
• You can manage multiple tasks effectively, work accurately under pressure, and maintain excellent attention to detail.

25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.