Front Desk Administrator | Customer Care & Scheduling

Serco Limited; Coventry; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Wellbeing resources

Discounts and other perks

Job summary

Serco Limited in Coventry is seeking an Administrator to join the Employment, Skills and Training Restart team. You’ll deliver high-quality customer service at front desk, handle calls and emails, and support programme administration with accurate record-keeping.

This full-time role is 37 hours weekly, with fixed shifts 8:30–16:30 or 9:00–17:00, and offers a comprehensive benefits package along with DBS checks and progression opportunities.

Qualifications

• You have a strong customer service background in front desk or reception settings.
• Excellent communication and professional telephone manners.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Understanding of the Restart contract and services it provides.
• Able to manage multiple tasks accurately under pressure.

Responsibilities

• Deliver excellent customer service to participants, visitors and colleagues via face-to-face, telephone and email interactions.
• Manage front desk and reception duties, ensuring a professional and welcoming experience.
• Support Restart programme administration with accurate records and timely system updates.
• Monitor shared inboxes and respond to enquiries, escalating issues as needed.
• Arrange appointments, meetings, training sessions and room bookings.
• Provide administrative support to the wider operations team with high accuracy.

Skills

Customer service

Front desk / Reception

MS Office

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Serco Limited in Coventry is seeking an Administrator to join the Employment, Skills and Training Restart team. You’ll deliver high-quality customer service at front desk, handle calls and emails, and support programme administration with accurate record-keeping.

This full-time role is 37 hours weekly, with fixed shifts 8:30–16:30 or 9:00–17:00, and offers a comprehensive benefits package along with DBS checks and progression opportunities.