Front Desk Administrator: Restart Programme Support

Serco Limited; West Midlands; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Pension scheme

Internal training & apprenticeships

Employee wellbeing & health support

Employee networks & discounts

Job summary

Serco Limited in West Bromwich is seeking an Administrator in the Employment, Skills and Training Restart team. You will deliver vital customer service and administrative support helping people access employment services and progress toward sustainable work.

You will be a key contact for participants, visitors and stakeholders, ensuring every interaction is professional and welcoming, while handling front desk duties and maintaining accurate records.

Qualifications

• Strong customer service background in front-facing environments.
• Excellent communication and professional telephone manner.
• Proficient IT skills with MS Office (Outlook, Word, Excel, Teams).
• Understanding of the Restart contract and services.

Responsibilities

• Deliver excellent customer service to participants, visitors, and colleagues face-to-face, by phone and by email.
• Manage front desk and reception duties creating a welcoming experience.
• Support the Restart programme administration and keep records up to date.
• Monitor shared inboxes and respond to enquiries, escalate issues as needed.
• Arrange appointments, meetings, and room bookings to support operations.
• Provide administrative support to the wider team with accuracy and detail.

Skills

Customer service

Front desk

Microsoft Office

Communication

Attention to detail

Tools

Outlook

Word

Excel

Teams

Job description

Serco Limited in West Bromwich is seeking an Administrator in the Employment, Skills and Training Restart team. You will deliver vital customer service and administrative support helping people access employment services and progress toward sustainable work.

You will be a key contact for participants, visitors and stakeholders, ensuring every interaction is professional and welcoming, while handling front desk duties and maintaining accurate records.