Customer-Focused Administrator, Restart Programme

Serco Group Plc; West Bromwich; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days leave and bank holidays

Pension scheme 6%

Internal training courses

Mentoring opportunities

Employee Assistance Programme

Health and wellbeing support

Job summary

Serco Group Plc is seeking an Administrator for the Employment, Skills and Training (EST) Restart team. You will deliver exceptional customer service, manage front desk operations, and support Restart programme administration to help participants access employment opportunities.

The role requires strong communication and IT skills, with experience using Outlook, Word, Excel and Teams, and an understanding of the Restart contract and services. DBS checks may be carried out.

Qualifications

• Customer service background in front desk/reception roles.
• Strong IT skills with MS Office (Outlook, Word, Excel, Teams).
• Clear understanding of the Restart contract and services.

Responsibilities

• Deliver excellent customer service to participants, visitors, and colleagues.
• Manage front desk and reception duties.
• Support Restart programme administration and keep records up to date.
• Monitor shared inboxes and respond to enquiries.
• Arrange appointments, meetings, and room bookings.
• Provide administrative support to the wider operations with accuracy.

Skills

Customer Service

Front desk

Microsoft Office

Communication

Tools

Outlook

Word

Excel

Teams

Job description

Serco Group Plc is seeking an Administrator for the Employment, Skills and Training (EST) Restart team. You will deliver exceptional customer service, manage front desk operations, and support Restart programme administration to help participants access employment opportunities.

The role requires strong communication and IT skills, with experience using Outlook, Word, Excel and Teams, and an understanding of the Restart contract and services. DBS checks may be carried out.