Administrator

Serco Limited; Coventry; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Wellbeing resources

Discounts and other perks

Job summary

Serco Limited in Coventry is seeking an Administrator to join the Employment, Skills and Training Restart team. You’ll deliver high-quality customer service at front desk, handle calls and emails, and support programme administration with accurate record-keeping.

This full-time role is 37 hours weekly, with fixed shifts 8:30–16:30 or 9:00–17:00, and offers a comprehensive benefits package along with DBS checks and progression opportunities.

Qualifications

• You have a strong customer service background in front desk or reception settings.
• Excellent communication and professional telephone manners.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, Teams).
• Understanding of the Restart contract and services it provides.
• Able to manage multiple tasks accurately under pressure.

Responsibilities

• Deliver excellent customer service to participants, visitors and colleagues via face-to-face, telephone and email interactions.
• Manage front desk and reception duties, ensuring a professional and welcoming experience.
• Support Restart programme administration with accurate records and timely system updates.
• Monitor shared inboxes and respond to enquiries, escalating issues as needed.
• Arrange appointments, meetings, training sessions and room bookings.
• Provide administrative support to the wider operations team with high accuracy.

Skills

Customer service

Front desk / Reception

MS Office

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Schedule: 37 hours per week. Working hours are either 8:30am to 4:30pm or 9:00am to 5:00pm

Ready to impact a better future?

As an Administrator in our Employment, Skills and Training (EST) Restart team, you'll provide vital customer service and administrative support that helps people access employment support and progress towards sustainable work. You'll be a key point of contact for participants, visitors, colleagues, and stakeholders, ensuring every interaction is professional, welcoming, and efficient.

This role plays an important part in delivering positive outcomes for communities. Through excellent customer service and accurate administration you'll help create impactful solutions that support individuals on their journey towards employment while contributing to Serco's ambition to impact a better future.

What you’ll do as an Administrator

• Deliver excellent customer service to participants, visitors, and colleagues through face-to-face, telephone, and email interactions.
• Manage front desk and reception duties, ensuring all visitors receive a professional and welcoming experience.
• Support the administration of the Restart programme, maintaining accurate records and updating systems in a timely manner.
• Monitor shared inboxes and respond to enquiries, escalating issues where appropriate.
• Arrange appointments, meetings, training sessions, and room bookings to support operational delivery.
• Provide administrative support to the wider operations team while maintaining high standards of accuracy and attention to detail.

Does this sound like you?

• You have a strong customer service background with experience working in customer-facing environments, particularly within front desk or reception settings.
• You have excellent communication skills and a confident, professional telephone manner.
• You possess strong IT skills and are confident using Microsoft Office applications including Outlook, Word, Excel, and Teams.
• You have a good understanding of the Restart contract and the services it provides.
• You can manage multiple tasks effectively, work accurately under pressure, and maintain excellent attention to detail.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

Administrator

Company: Serco Limited

Salary: £24500-24500 per annum

Hours: Full-time

Location: Coventry, CV1 5DR

Job type: Permanent

Posting date: 30 Oct 2026

Closing date: 6 Nov 2026

Summary

Serco Limited

Administrator

Location: Coventry Restart Office

Salary: £24,500 per annum plus excellent benefits

Schedule: 37 hours per week. Working hours are either 8:30am to 4:30pm or 9:00am to 5:00pm

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.