Front Desk & Admin Coordinator — Healthcare (40h, Pension)

Cygnet; Broughton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career progression

Supervision & support

Employee referral scheme

Pension scheme

Cycle to work

Employee discounts

Job summary

Cygnet Broughton House is seeking an experienced receptionist/administrator to provide a professional, welcoming reception experience at our 29-bed specialist site in Broughton. The role involves front-desk duties, visitor sign-in, handling calls, and supporting general office tasks.

You will work 40 hours per week, contributing to a safe, secure environment for adults with learning disabilities and autism.

Qualifications

• Experience as receptionist/administrator liaising with customers/clients.
• Organised, helpful and able to handle multiple tasks.
• Computer literate with Windows/Word/Excel/Outlook.
• Knowledgeable of telephone systems and call handling.
• Polite, friendly, and excellent communication skills.
• GCSE Maths and English with good numeracy and literacy.
• Discretion and confidentiality in handling information.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrival.
• Ensure sign in/out and record patients leaving/returning.
• Answer and transfer calls and take messages.
• Sort and distribute post; assist with general office duties.
• Keep the reception area clean and tidy.
• Promote safety and security and ensure policy adherence.

Skills

Customer service

Multi-tasking

Phone systems

Communication

Confidentiality

Education

GCSE Maths & English

Tools

Windows/Word/Excel/Outlook

Job description

Cygnet Broughton House is seeking an experienced receptionist/administrator to provide a professional, welcoming reception experience at our 29-bed specialist site in Broughton. The role involves front-desk duties, visitor sign-in, handling calls, and supporting general office tasks.

You will work 40 hours per week, contributing to a safe, secure environment for adults with learning disabilities and autism.