Healthcare Receptionist — Front Desk at Wolverhampton

Cygnet; Wolverhampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary: £28,050 per annum

Career progression opportunities

Expert supervision & support

Employee referral scheme

Pension scheme

Job summary

Cygnet Hospital Wolverhampton is seeking a friendly, professional receptionist/administrator to join our team. You will welcome visitors, manage sign-ins, answer calls and handle mail, supporting a calm, safe environment for patients and staff.

The role is full-time, 40 hours per week, with shifts and weekend work. Previous experience in healthcare is preferred, and you must be numerate, computer literate, and discreet.

Qualifications

• An experienced receptionist/administrator used to working with customers/clients - ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker.
• Computer literate – including Windows/Word/Excel/Outlook or equivalent.
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills.
• GCSE Maths & English qualified, with a good level of numeracy & literacy.
• Diligent & accurate, with an eye for detail & an understanding of confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols

Skills

Customer service

Healthcare experience

Organised

Computer literacy

Telephone etiquette

Communication skills

GCSE Maths

GCSE English

Discretion / confidentiality

Education

GCSE Maths

GCSE English

Job description

Cygnet Hospital Wolverhampton is seeking a friendly, professional receptionist/administrator to join our team. You will welcome visitors, manage sign-ins, answer calls and handle mail, supporting a calm, safe environment for patients and staff.

The role is full-time, 40 hours per week, with shifts and weekend work. Previous experience in healthcare is preferred, and you must be numerate, computer literate, and discreet.