Receptionist

Cygnet; Broughton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career progression

Supervision & support

Employee referral scheme

Pension scheme

Cycle to work

Employee discounts

Job summary

Cygnet Broughton House is seeking an experienced receptionist/administrator to provide a professional, welcoming reception experience at our 29-bed specialist site in Broughton. The role involves front-desk duties, visitor sign-in, handling calls, and supporting general office tasks.

You will work 40 hours per week, contributing to a safe, secure environment for adults with learning disabilities and autism.

Qualifications

• Experience as receptionist/administrator liaising with customers/clients.
• Organised, helpful and able to handle multiple tasks.
• Computer literate with Windows/Word/Excel/Outlook.
• Knowledgeable of telephone systems and call handling.
• Polite, friendly, and excellent communication skills.
• GCSE Maths and English with good numeracy and literacy.
• Discretion and confidentiality in handling information.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrival.
• Ensure sign in/out and record patients leaving/returning.
• Answer and transfer calls and take messages.
• Sort and distribute post; assist with general office duties.
• Keep the reception area clean and tidy.
• Promote safety and security and ensure policy adherence.

Skills

Customer service

Multi-tasking

Phone systems

Communication

Confidentiality

Education

GCSE Maths & English

Tools

Windows/Word/Excel/Outlook

Job description

Helping others improve and turn their lives around - there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Healthcare is looking for experienced Receptionist to join our team working at Cygnet Broughton House.

You’ll be working 40 hours a week, making a positive difference to the lives of the people in our care at Cygnet Broughton House.

Broughton House is a 29 bed specialist residential service for adults with learning disabilities, autism and behaviours that challenge. We aim to provide a safe, comfortable and effective environment for those in our care, promoting independence and community integration.

Your Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Why Cygnet? We’ll offer you…

• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• "Cycle to work" scheme & employee discount saving

Please note: successful candidates will be required to undergo an enhanced DBS check.