Front Desk & Admin Assistant – Older Adults Team (Band 3)

Birmingham and Solihull Mental Health NHS Foundation Trust; Hay Mills; On-site; GBP 23,000 - 25,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Receptionist/Team Administrator for the Little Bromwich Centre. The role provides comprehensive receptionist and administrative support to the Older Adults Team East, operating within the division’s systems as part of the broader admin team.

The post holder will manage receptions, process referrals and correspondence, coordinate information flow, and relay messages to MDT/clinical staff.

Responsibilities

• Provide receptionist and team administrative support to the Older Adults Team East.
• Handle reception duties and act as first point of contact for patients, carers, visitors and healthcare professionals.
• Process letters, referrals and other correspondence for the MDT/clinical team.
• Coordinate information distribution and relay messages accurately and efficiently.
• Provide cross-cover and support to other teams during absences.

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Receptionist/Team Administrator for the Little Bromwich Centre. The role provides comprehensive receptionist and administrative support to the Older Adults Team East, operating within the division’s systems as part of the broader admin team.

The post holder will manage receptions, process referrals and correspondence, coordinate information flow, and relay messages to MDT/clinical staff.