Front Office Administrator – NHS Service Hub

Bsmhft; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 2 Administrator for the ADHD 18-25 Service in Forward Thinking Birmingham. This full-time post (37.5 hours) offers a salary of £25,272 per annum.

You will deal with queries from GPs, patients and carers, perform routine clerical duties, use MS Office (Outlook, Word, Excel, PowerPoint) and help maintain patient records with confidentiality in line with data protection.

Qualifications

• Experience in a busy office or customer-facing environment.
• Health/public sector experience preferred.
• GCSE 9-4 or equivalent; NVQ Level 2 in Business Administration or equivalent.
• Proficient with MS Office and data protection awareness.
• Good written English and professional attitude.

Responsibilities

• Deal with queries from service users, GPs, patients and carers professionally.
• Produce documents and letters using MS Office; book rooms and equipment.
• Log messages, update patient details, and pass complex queries to relevant staff.
• Support the Locality Team with telephone duties and message handling.

Skills

Good command of written English

Adaptability

Punctual and flexible

Communication skills

Education

GCSE or equivalent grades 9-4

RSA/OCR stage II - NVQ Level 2 in Business Administration or equivalent

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Job description

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 2 Administrator for the ADHD 18-25 Service in Forward Thinking Birmingham. This full-time post (37.5 hours) offers a salary of £25,272 per annum.

You will deal with queries from GPs, patients and carers, perform routine clerical duties, use MS Office (Outlook, Word, Excel, PowerPoint) and help maintain patient records with confidentiality in line with data protection.