Band 2 Administrator - ADHD 18-25 Service

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking an administrative support assistant to help the Locality Team with clerical duties, document production and efficient communications.

You will routinely use word processing, Microsoft Office and Outlook to create letters, emails and reports, and to book meeting rooms and equipment. The role includes logging messages and updating patient details on the FTB database, ensuring accuracy and timely records.

Responsibilities

• Operate word processing and Microsoft Office to produce documents (faxes, letters, tables, etc.) and use Outlook for emails and diary management.
• Provide a telephone answering service for the Locality Team, transfer calls or take messages, and log details in the message book accurately.
• Validate patient details and update demographics on the FTB Database as required.

Job description

To be able to use word processing packages and Microsoft Office to produce various documents e.g. faxes, letters, tables etc. Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking. Perform routine clerical duties e.g. filing, photocopying, production of letters, reports and other similar documents to specific formats using appropriate software packages and office equipment. Ad-hoc production of notices for the office using appropriate software

Supporting wider team providing a telephone answering service for members of the Locality Team and transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the correct message book as and when required. To validate patient details and demographics in that any changes to patient details are updated on FTB Database.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.