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Birmingham and Solihull Mental Health NHS Foundation Trust; Hay Mills; On-site; GBP 23,000 - 25,000; Full time

Job summary

Birmingham and Solihull Mental Health NHS Foundation Trust is seeking a Band 3 Receptionist/Team Administrator for the Little Bromwich Centre. The role provides comprehensive receptionist and administrative support to the Older Adults Team East, operating within the division’s systems as part of the broader admin team.

The post holder will manage receptions, process referrals and correspondence, coordinate information flow, and relay messages to MDT/clinical staff.

Responsibilities

• Provide receptionist and team administrative support to the Older Adults Team East.
• Handle reception duties and act as first point of contact for patients, carers, visitors and healthcare professionals.
• Process letters, referrals and other correspondence for the MDT/clinical team.
• Coordinate information distribution and relay messages accurately and efficiently.
• Provide cross-cover and support to other teams during absences.

Job description

Band 3 Receptionist/Team Administrator - Little Bromwich Centre

Company:

Company: Birmingham and Solihull Mental Health NHS Foundation Trust

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

To provide a comprehensive receptionist/team administrative support service to the Older Adults Team East. To operate within the Division’s/Team’s systems and act as part of a wider administration team.

The post holder will be responsible for undertaking a wide range of administrative and receptionist duties, which includesthe receipt ofall correspondence,including referrals,ensuring the appropriate action istaken.Processingof letters, reports, case summariesandother correspondenceas required by the MDT/clinical team.

To serve as the focal point of contact for the Older Adults Team, coordinating the distribution of information, managing enquiries, and relaying messages accurately and efficiently. The post holder will also provide reception cover, acting as the first point of contact for patients, carers, visitors and healthcare professionals.

Toprovidecrosscoverandsupporttootherteamsintheeventofabsenceplannedorotherwise.

Liaising with multi-disciplinary team members, other health professionals and staff within the trust,GP’s, Social workers, Service users, Carers and other appropriate agencies.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached jobdescription and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

This advert closes on Sunday 20 Sep 2026

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust

Birmingham and Solihull Mental Health NHS Foundation Trust