Band 3 Administration Assistant - Bristol

Avon & Wiltshire Mental Health Partnership NHS Trust; West of England; On-site; GBP 21,000 - 27,000; Full time

Job summary

Avon & Wiltshire Mental Health Partnership NHS Trust is seeking an administrator to provide comprehensive secretarial support to the NBT Mental Health Liaison Team and related wards. You will be the first point of contact, greet visitors, handle inquiries and direct calls as needed.

The role requires strong MS Word/Excel skills, accurate data entry, and the ability to manage diaries and meetings, plus minute taking.

Qualifications

• Proven ability to provide comprehensive admin support using MS Office, especially Word and Excel.
• Experience handling non-clinical enquiries with empathy and professionalism.
• Ability to upload and maintain patient records on Rio or equivalent systems.

Responsibilities

• Meet and greet visitors and direct enquiries.
• Take and distribute mail and manage team communications.
• Maintain diaries, arrange meetings and take formal minutes as required.
• Escalate non-routine issues to Lead Administrator and Senior staff.

Skills

Administrative support

Microsoft Word

Microsoft Excel

Diary management

Minute taking

Telephone etiquette

Tools

Rio (electronic patient record)

Job description

Job overview

The post holder will provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team, comprised of both NBT and AWP staff, and the NBT wards & departments who come into contact with the service. This will include NBT medical staff, junior medical staff and the system-wide multi-disciplinary team within the acute hospital setting. The post holder will act as one of the first point of contacts for the team, and will include duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls as needed.

Right to Work in the UK This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.

NB: Previous applicants need not apply.

Main duties of the job

We are a highly motivated, flexible and multi-skilled team, so there will be an expectation for the post holder to possess these qualities of a high standard. It will be essential that the administrator possesses excellent working knowledge of all Microsoft Office systems including Word and Excel, and be able to take personal details from people and upload onto the electronic patient record system (Rio). The post holder will also aid in the administration of team meetings, receive and open mail and distribute accordingly, and manage telephone contacts in a supportive and empathetic manner. Our administrative team will also exercise judgement when dealing with enquiries, analyse and resolve non-clinical problems including conflicting diary appointments/schedules and meetings, and **escalate** to our Lead Administrator and Senior staff where required.

The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes. They will need to be able to work within a team effectively and share work streams where appropriate. The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes as required and keep
appropriate records.