Front Desk & Admin Assistant - Mental Health Services

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health service provider in the United Kingdom is seeking a Receptionist to offer administrative support within an adult mental health service. Key responsibilities include greeting patients, providing comprehensive administrative support, managing a busy switchboard, and maintaining care records. The ideal candidate will have GCSE level education with NVQ or equivalent experience, excellent customer service skills, and a confident telephone manner. Benefits include generous annual leave, learning opportunities, and wellbeing support.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for lease car/vehicle

Discounts with retailers and restaurants

Wellbeing support including counselling service

Qualifications

• GCSE level education with an NVQ or QCF or equivalent experience.
• Confident telephone manner with good communication skills.
• Ability to multi-task under pressure and work flexibly.

Responsibilities

• Greet patients and visitors at front of house.
• Provide administrative support to clinicians and managers.
• Answer calls on the busy main switchboard and take messages.
• Maintain care records and data inputting daily.

Skills

Excellent customer service skills

Confident telephone manner

Good IT skills

Attention to detail

Organizational skills

Education

GCSE level education with NVQ or equivalent experience

Tools

CareNotes

SystmOne

Job description

A leading mental health service provider in the United Kingdom is seeking a Receptionist to offer administrative support within an adult mental health service. Key responsibilities include greeting patients, providing comprehensive administrative support, managing a busy switchboard, and maintaining care records. The ideal candidate will have GCSE level education with NVQ or equivalent experience, excellent customer service skills, and a confident telephone manner. Benefits include generous annual leave, learning opportunities, and wellbeing support.