French Speaking Customer Support Advisor

easyJet Airline Company PLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company is seeking a French Speaking Customer Support Advisor to join their Holidays Operations Centre near Luton. The role involves providing exceptional customer care to French customers, assisting with queries, and managing emergency situations. Fluency in both French and English is essential, as is experience in fast-paced environments. In addition to a competitive salary, benefits include medical cover, a company bonus, and discounted travel options.

Benefits

Competitive base salary

Company-wide bonus scheme

Private medical cover

5% pension contribution

Discounted flights

Free easyJet Plus membership

Generous annual leave entitlement

Qualifications

• Fluency in both French and English is essential.
• Experience in a demanding customer-facing environment.
• Ability to work shifts on a roster.

Responsibilities

• Provide exceptional levels of customer care on inbound calls.
• Resolve queries and complaints for French customers.
• Assist in emergency situations and protect customer welfare.

Skills

Fluent in written and spoken French

Excellent communication skills

Ability to handle stressful situations

Experience in fast-paced customer-facing environments

Job description

French Speaking Customer Support Advisor (16566)

We are recruiting for a French Speaking On Holiday Support Advisor to join us in February 2026.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on inbound calls, offering solutions and resolving queries to our French customers. We go the extra mile to identify their needs and resolve complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.

You’ll be working in our Holidays Operations Centre (HOC) based at our HQ in Luton, at the heart of our customer operations. We support customers while they are on holiday with us, giving advice, resolving complaints, and providing assistance during emergencies or incidents.

Our French On Holiday Support Advisors are offered a permanent contract and work a mixture of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off.

What you’ll bring to the team

First and foremost you must be fluent in written and spoken French. This role is ideal for those with experience in fast paced, demanding customer‑facing environments. You’ll need to be confident handling stressful situations, working at pace, managing a high volume of calls, be an excellent communicator, and passionate about delivering high standards of customer service.

Fluency in both French and English is essential; additional European languages are a bonus. You also need to be able to work shifts.

What’s in it for you

In addition to a competitive base salary, we offer an all‑inclusive benefits package including a company-wide bonus scheme, private medical cover, and a 5% pension contribution. Share options, life assurance, and flexible benefits are available.

You’ll have access to heavily discounted flights for yourself and loved ones, free easyJet Plus membership, annual holiday vouchers, and generous annual leave entitlement.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing adjustments throughout the recruitment process to ensure accessibility and accommodation.

About easyJet holidays

Ready to make your next move? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We aim to lead the industry by making sustainable travel affordable and accessible to everyone, building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you'll work with the very best people in the industry to create unforgettable experiences for customers.

Business Area

Customer - easyJet holidays

Primary Location

EasyJet holidays HQ near Luton Airport