French-Speaking Customer Service Advisor | Early Friday Finish

French Selection (FS); Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

French Selection (FS) in Manchester is seeking a French-speaking Customer Service Advisor. You will handle customer enquiries by phone, email and website, supporting French-speaking customers and Sales Managers, and processing orders accurately to keep international markets satisfied.

Strong communication and prioritisation are essential, with experience in customer service and SAP knowledge considered advantageous.

Qualifications

• Fluent in French (written and spoken) is essential.
• Experience in customer service is required.
• Previous experience in product export would be an advantage.
• Strong communication skills with the ability to prioritise.
• Confident using Microsoft Office and Outlook.
• Knowledge working on a SAP system would be beneficial.

Responsibilities

• Handle customer enquiries by phone, email and website.
• Support French-speaking customers and Sales Managers.
• Process customer orders accurately and efficiently.
• Provide support across wider international markets when required.
• Manage queries and orders within set deadlines.
• Arrange courier bookings for parcels and pallets when needed.

Skills

Fluent French

Strong communication

Prioritisation

Tools

SAP

Job description

French Selection (FS) in Manchester is seeking a French-speaking Customer Service Advisor. You will handle customer enquiries by phone, email and website, supporting French-speaking customers and Sales Managers, and processing orders accurately to keep international markets satisfied.

Strong communication and prioritisation are essential, with experience in customer service and SAP knowledge considered advantageous.