French-Speaking Export Customer Support Advisor

Confidential; Manchester, Salford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Competitive holiday allowance

Product discounts

Free onsite parking

Job summary

Confidential in Manchester is seeking a French Speaking Customer Service Advisor to support export orders and coordinate with Sales Managers. The role is Monday to Friday, 36.5 hours, with an early finish on Fridays and a salary of £30,000–£32,000 DOE.

You will handle incoming calls and emails from French-speaking customers, process orders, and collaborate with internal teams; Dynamics 365 or SAP experience is a plus, and onsite parking is provided.

Qualifications

• Minimum 3 years experience in an Export/ Customer Service role.
• Fluent in French (written and spoken).
• Excellent time management and communication skills.
• Experience with Dynamics 365, CRM systems or SAP is advantageous.

Responsibilities

• Manage incoming calls and emails from French speaking customers and Sales Managers.
• Respond to website and inbox queries professionally and efficiently.
• Process orders from French speaking countries.
• Support order processing for other markets during busy periods.
• Book pallets and parcels via courier systems when required.
• Collaborate with internal departments on occasional tasks and projects.

Skills

French (fluent)

Time management

Communication

Tools

Dynamics 365

CRM systems

SAP

Job description

Confidential in Manchester is seeking a French Speaking Customer Service Advisor to support export orders and coordinate with Sales Managers. The role is Monday to Friday, 36.5 hours, with an early finish on Fridays and a salary of £30,000–£32,000 DOE.

You will handle incoming calls and emails from French-speaking customers, process orders, and collaborate with internal teams; Dynamics 365 or SAP experience is a plus, and onsite parking is provided.