French Speaking Customer Service Advisor

French Selection (FS); Manchester; On-site; GBP 27,000 - 33,000; Full time

Job summary

French Selection (FS) in Manchester is seeking a French-speaking Customer Service Advisor. You will handle customer enquiries by phone, email and website, supporting French-speaking customers and Sales Managers, and processing orders accurately to keep international markets satisfied.

Strong communication and prioritisation are essential, with experience in customer service and SAP knowledge considered advantageous.

Qualifications

• Fluent in French (written and spoken) is essential.
• Experience in customer service is required.
• Previous experience in product export would be an advantage.
• Strong communication skills with the ability to prioritise.
• Confident using Microsoft Office and Outlook.
• Knowledge working on a SAP system would be beneficial.

Responsibilities

• Handle customer enquiries by phone, email and website.
• Support French-speaking customers and Sales Managers.
• Process customer orders accurately and efficiently.
• Provide support across wider international markets when required.
• Manage queries and orders within set deadlines.
• Arrange courier bookings for parcels and pallets when needed.

Skills

Fluent French

Strong communication

Prioritisation

Tools

SAP

Job description

FRENCH SELECTION (FS)

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

French Speaking Customer Service Advisor

Location: Manchester

Early finish on a Friday

Salary: Up to £30,000 per annum depending on experience

Ref: 301FC

The company: An established and growing international interiors business

Main duties: Handling customer enquiries, processing orders and providing high-quality customer service across the French-speaking and wider international markets

The Role

• Handle customer enquiries by phone, email and website
• Support French-speaking customers and Sales Managers
• Process customer orders accurately and efficiently
• Provide support across wider international markets when required
• Manage queries and orders within set deadlines
• Arrange courier bookings for parcels and pallets when needed

The Candidate

• Fluent in French (written and spoken) is essential
• Experience in customer service is required
• Previous experience in product export would be an advantage
• Strong communication skills with the ability to prioritise
• Confident using Microsoft Office and Outlook
• Knowledge working on a SAP system would be beneficial

The Salary

Up to £30,000 per annum depending on experience