French Customer Service Advisor

Apex Recruitment; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency in Long Eaton is seeking a French Customer Service Advisor for a temporary maternity cover position. The ideal candidate will be fluent in French and possess experience in export administration within logistics. Responsibilities include assisting with overseas logistical operations and providing high levels of customer service to both British and French clients. This is a full-time role working a rotating shift pattern, offering £17.63 per hour.

Qualifications

• Fluency in French is essential for this role.
• Previous export administration experience, ideally within logistics.
• Excellent communication skills for liaising with stakeholders.

Responsibilities

• Assist in the setup of overseas logistical operations.
• Deal with both British and French customers.
• Ensure compliance with company directives and legislative requirements.

Skills

Fluency in French

High levels of customer service

Excellent communication skills

Attention to detail

Ability to work as part of a team

Job description

Overview

French Customer Service Advisor – Long Eaton – Temporary Maternity Cover – £17.63 per hour. We are recruiting for an experienced French Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be fluent in French and have experience delivering excellent customer service while retaining and expanding the client’s overseas customer and consumer base.

Responsibilities

• Assisting in the set-up and implementation of overseas logistical operations
• Dealing with both British and French customers and consumers
• Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
• Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
• Contributing to the control of stock and dealing with all products related issues
• Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
• Ensuring that all documentation complies with company directives and legislative requirements
• Promoting a professional image, whilst dealing appropriately with both internal and external customers
• Providing clerical and administrative support to the full logistics process
• You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range

Qualifications

• Must be fluent in French (essential)
• Will have previous export administration experience, ideally within logistics
• Will be able to offer high levels of customer service whilst
• Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
• Will have excellent attention to detail
• Will have the ability to work as part of a team

Working Hours

This role is worked on a 2-week 37-hour rotating shift pattern as follows:

• 08:00am – 4:30pm Monday to Thursday, Friday 8:00am – 1:00pm
• 09:00am – 5:00pm Monday – Thursday, Friday 08:00 – 3:30pm

Job Information

• Job Title: French Customer Service Advisor
• Company: Apex Recruitment
• Location: Long Eaton
• Posted: Feb 3rd 2026
• Closes: Mar 6th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time