Freight Forwarding Account Manager — Build Partnerships

Time Recruitment Solutions Ltd; Salford; On-site; GBP 30,000; Full time

Job summary

A leading recruitment firm is seeking an Account Manager in the freight forwarding industry based in Salford. The successful candidate will manage customer relationships, address queries, and collaborate across multiple teams. Key requirements include minimum two years' experience in customer service/account management, strong communication skills, and proficiency in Microsoft Excel. This role offers a competitive salary and numerous benefits including holidays and parking.

Benefits

Competitive salary around £30k

22 days holiday + bank holidays

Free onsite parking

Supportive team environment

Qualifications

• Minimum 2 years' experience in customer service or account management within freight forwarding.
• Strong communication and relationship-building skills required.
• Analytical mindset with excellent time management necessary.

Responsibilities

• Manage customer queries and escalations via phone, email, and face-to-face.
• Collaborate with imports, exports, and warehouse teams.
• Handle spot quotes and support sales calls.
• Develop a 'hot prospect' list of new opportunities.

Skills

Customer service

Account management

Communication

Analytical skills

Time management

Relationship-building

Proactivity

Education

GCSEs in English and Maths

Tools

Microsoft Excel

Job description

A leading recruitment firm is seeking an Account Manager in the freight forwarding industry based in Salford. The successful candidate will manage customer relationships, address queries, and collaborate across multiple teams. Key requirements include minimum two years' experience in customer service/account management, strong communication skills, and proficiency in Microsoft Excel. This role offers a competitive salary and numerous benefits including holidays and parking.