Freelance Customer Experience Coordinator — Flexible

Bimplus; Sunderland; Hybrid; GBP 28,000 - 41,000; Part time

Benefits offered by this job

Flexible freelance arrangement

Friendly office environment

Job summary

Bimplus in Sunderland is seeking a proactive Customer Experience Coordinator to manage customer interactions from first contact through to completion. This freelance/contract role offers flexible hours and a friendly office environment in a growing team.

The position emphasizes excellent communication, problem-solving, and the ability to work independently while maintaining accurate records and collaborating with internal departments.

Qualifications

• Experience in customer service or customer experience roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customer enquiries.
• Coordinate appointments, updates, and ongoing communication.
• Maintain accurate customer records and internal systems.
• Liaise with internal departments to ensure smooth service delivery.
• Resolve customer issues efficiently and professionally.
• Monitor customer feedback and identify areas for improvement.
• Support day-to-day office operations and administration.

Skills

Customer service

CRM software

Office coordination

Communication

Tools

Microsoft Office

Job description

Bimplus in Sunderland is seeking a proactive Customer Experience Coordinator to manage customer interactions from first contact through to completion. This freelance/contract role offers flexible hours and a friendly office environment in a growing team.

The position emphasizes excellent communication, problem-solving, and the ability to work independently while maintaining accurate records and collaborating with internal departments.