Read more

CW Recruitment; Droylsden; On-site; GBP 30,000 - 35,000; Full time

Job summary

CW Recruitment seeks a Project Coordinator - Senior Customer Service for an office-based role in Ashton-under-Lyne. You will act as the main contact for customers, support the external sales force, and manage mid-level projects from order through delivery.

Daily duties include processing orders, scheduling deliveries, and coordinating returns. The role requires 2 years in customer service/order processing and strong MS Office/Excel skills.

Qualifications

• 2 years customer service / order processing and sales admin experience.
• Good general MS Office / Excel skills.
• Experience in handling mid-level projects and customer liaison.

Responsibilities

• Process new orders and establish delivery schedules.
• Coordinate returns, damages and replacements.
• Take incoming calls/emails for enquiries and provide timely responses.
• Act as main contact for customers and the external sales force, providing project updates.

Skills

Customer service

Order processing

Sales admin

Tools

MS Office

Excel

Job description

Project coordinator – Senior customer service - based in our smart office in Ashton under Lyne £30,000 - £35000 + benefits

flexi time ( core hours 8.30 – 5pm / can start work anytime from 7.30am)

Project coordinator – Senior customer support able to take on Supervisory tasks….

To act as the main contact for customers and the external sales force providing a full range of support services, dealing with mid-level projects.

Daily duties will include, Processing of new orders. Establishing delivery schedules. Order revisions/amendments. Coordinate Returns -Damages/replacements

An essential function of the role will be ensuring a smooth end to end customer journey from the point of order to complete service delivery.

Key liaison between clients and colleagues. Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information ensuring an accurate and timely response to these queries. Provide project updates on a consistent to clients & colleagues etc.

This busy varied role requires 2 years customer service / order processing and Sales Admin with good general MS Office / Excel skills.